Conversational products can surface local businesses and links during service research. Availability differs by product, account, and region. SocialCRM does not book or confirm repair appointments.
Separate discovery evidence from booking evidence
A provider response can show which shop facts appeared for one question. A booking record shows that a customer selected a time in a shop system. Do not treat the provider response as appointment or revenue attribution.
- Store the provider, model, query, answer, and timestamp.
- Confirm services, hours, certifications, makes, and locations with the shop.
- Keep customer, repair-order, and schedule data out of public content.
- Require a separate, approved integration before you claim booking attribution.
What SocialCRM checks
SocialCRM runs controlled checks against configured OpenAI, Anthropic, Google Gemini, and Perplexity APIs. The result is provider API evidence. The result is not a capture of every consumer AI product and does not guarantee a recommendation.
What shop owners should do
- 1. Verify shop facts. Confirm the supported services, credentials, hours, and locations.
- 2. Run a controlled baseline. Use the same local repair questions for each configured provider.
- 3. Review each change. Approve structured content and schema before deployment.
- 4. Repeat the check. Compare the new response with the stored baseline without claiming causation from one run.